Privacy Policy
Last updated: January 2025
Gulf Lines Suez Marine ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, and company name when you request a quote or contact us
- Shipment details (ports, cargo type, weight) submitted through our forms
- Account credentials if you register for our client portal
- Communications you send us via email or our contact form
We also automatically collect technical data such as IP address, browser type, and pages visited when you use our website.
2. How We Use Your Information
- To process and respond to quote requests and inquiries
- To provide shipment tracking and logistics services
- To manage your client portal account and shipment history
- To communicate updates about your shipments or services
- To improve our website and services
- To comply with legal and regulatory obligations
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your data with:
- Shipping lines, port authorities, and customs agencies as required to provide our services
- Technology partners who support our platform under strict confidentiality agreements
- Regulatory authorities when required by Egyptian or international law
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described above, typically 7 years for shipment and financial records in accordance with Egyptian commercial law.
5. Security
We implement industry-standard technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls, and regular security reviews.
6. Cookies
Our website uses essential session cookies to maintain your login state and preferences (e.g., language and dark mode). We do not use advertising or tracking cookies.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within 30 days.
8. Contact
For privacy-related questions, contact us at: info@gulflines.com or visit our contact page.